Baje Live Privacy Policy — Your Data, Clearly Explained

1.Data We Collect

Baje live collects personal data at various points during your use of the platform. The categories of data collected and the circumstances under which each is gathered are outlined below.

Baje live does not collect data from minors. If it is discovered that a player is under 18, their account is closed and all associated data is deleted as required. Providing false date of birth information during registration does not remove baje live's right to enforce this policy upon discovery.

2.How We Use Your Data

Personal data collected by baje live is used only for the purposes described in this policy. The primary uses are:

• Account management: Creating, maintaining, and securing your baje live account, including login authentication and password recovery.
• Identity verification: Confirming that you are who you say you are before processing your first withdrawal, as required by standard anti-fraud and anti-money laundering procedures.
• Payment processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypa isa, Raast, Bank Transfer, and other supported payment methods.
• Fraud prevention and security: Detecting and preventing unauthorised access, bonus abuse, duplicate accounts, and suspicious financial activity.
• Customer support: Responding to your queries, resolving disputes, and following up on account issues you have raised with the support team.
• Platform improvement: Analysing usage patterns — in aggregated, anonymised form — to improve platform performance, game availability, and the overall player experience.
• Responsible gaming: Monitoring account activity to identify signs of problem gaming and to apply deposit limits, session reminders, or self-exclusion where a player has requested them.
• Promotional communications: Sending bonus offers, PSL cricket promotions, and platform updates to players who have opted in. You can unsubscribe at any time.

3.Payment and Financial Data

Given that baje live handles real-money PKR transactions, financial data is treated with additional care beyond standard personal data protections.

• Baje live records transaction references, deposit and withdrawal amounts, payment method types, and timestamps for every financial event on your account. These records are necessary for resolving disputes and complying with financial record-keeping obligations.
• Full mobile wallet credentials, card numbers, and bank account numbers are never stored on baje live's own servers. Where payment details are retained for repeat-use convenience, they are tokenised — meaning a secure reference is stored rather than the actual sensitive credentials.
• All PKR transactions are processed through encrypted HTTPS connections. The payment gateway partners used by baje live are contractually required to maintain security standards consistent with or exceeding those of baje live.
• Transaction history for your account is available to view within your account dashboard at any time. If you notice a transaction you do not recognise, contact baje live support immediately.

4.Cookies and Tracking

Baje live uses cookies and similar tracking technologies on its website and app to enable core functionality and improve the player experience. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These manage login sessions, remember your language preference, and keep your basket of active games intact. Disabling essential cookies will prevent the platform from working correctly.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter friction. This data is analysed in aggregate and anonymised form only.
• Preference cookies: Remember settings you have applied, such as notification preferences or responsible gaming limits you have configured in your account.
• Security cookies: Help detect unusual login patterns, multiple account creation attempts from the same device, and other fraud indicators.

You can manage cookie preferences through your browser settings. Blocking non-essential cookies will not prevent you from using the core features of baje live but may affect some personalisation features. Baje live does not use third-party advertising cookies or allow external ad networks to place tracking cookies on its platform.

5.Who We Share Data With

Baje live shares personal data only where necessary and only with parties who are bound by strict data handling obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to process your PKR transactions — typically your name and transaction amount.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive your identity documents and personal details to verify your identity before your first withdrawal is released.
• Fraud and risk management services: Anonymised or pseudonymised device and behaviour data may be shared with fraud detection partners to identify unusual activity patterns across the platform.
• Game software providers: When you play a game on baje live, the game provider's software may receive your player ID and wager data to operate the game. Game providers do not receive your full personal profile.
• Legal authorities: Baje live will disclose personal data to law enforcement or regulatory bodies when compelled by a valid legal request. Baje live will notify the affected player where legally permitted to do so.

No other sharing of personal data takes place. Baje live does not share data with third-party marketers, data brokers, social media platforms, or advertising networks.

6.How Long We Keep Your Data

Baje live retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by standard financial and fraud-prevention record-keeping practices.

• Active accounts: Data is retained for the full duration your account is active on baje live.
• Closed accounts: Following account closure, core account and transaction data is retained for a period of five years. This is standard practice for financial services platforms to support dispute resolution and fraud investigation.
• Identity documents: Copies of CNIC or passport documents provided for verification are retained for the same five-year period following account closure.
• Support communications: Chat logs and email correspondence with support are retained for two years after the last interaction.
• Marketing data: If you unsubscribe from promotional communications, your preference is recorded and retained indefinitely to ensure baje live does not send you future marketing messages in error.

After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked to you as an individual.

7.How We Protect Your Data

Baje live applies multiple layers of technical and organisational security to protect personal data against unauthorised access, loss, or disclosure.

• All data in transit between your device and baje live's servers is protected using TLS encryption (HTTPS). Sensitive data at rest is stored using AES-256 encryption.
• Access to personal data within baje live's systems is restricted to staff with a legitimate operational need. Access permissions are reviewed regularly and revoked when no longer required.
• Login attempts on player accounts are rate-limited and monitored. Suspicious login activity triggers automatic account security alerts.
• Third-party service providers who handle player data on behalf of baje live are assessed for security compliance before onboarding and are contractually required to maintain appropriate data protection standards.
• In the event of a data breach that poses a risk to player rights, affected players will be notified without undue delay with information about what data was involved and what steps are being taken.

8.Your Privacy Rights

As a registered player on baje live, you have the following rights in relation to the personal data held about you. To exercise any of these rights, contact the baje live support team through the platform's official support channels.

9.Children and Minors

Baje live is strictly an adults-only platform. The minimum age to register and use baje live is 18 years. The platform does not knowingly collect personal data from individuals under 18.

If baje live discovers or has reason to believe that a registered account belongs to a person under 18, the account will be closed immediately, all data will be deleted, and any deposits made will be handled in accordance with the platform's minor protection procedures. Parents or guardians who believe a minor may have accessed baje live should contact support immediately so the account can be investigated and closed without delay.

Baje live encourages adults in Pakistan to make use of parental control software on shared devices to prevent minors from accessing online gaming platforms.

10.Changes to This Policy

Baje live reviews and updates this Privacy Policy periodically to reflect changes in platform practices, technology, or applicable standards. When material changes are made, registered players will be notified via their registered email address or mobile number before the changes take effect.

The updated policy will always be available on this page with a revised "last updated" date clearly visible at the top. Continued use of baje live after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

For any privacy-related questions, concerns, or requests, contact the baje live support team through the platform. The support team handles privacy enquiries in English for Pakistani players and aims to respond within three business days.